Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).  We are The Pottery Lodge with  email address potterylodgeinfo@gmail.com;  (the Supplier or us or we).

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Booking

3. A booking is not confirmed until it has been purchased through the Pottery Lodge website or payment has been received via an alternative agreed payment method.
Any cancellations or date changes must be made 72 hours before the start of the booked lesson. This does not include special events and/or workshops.
Pottery Lodge reserves the right to change/amend opening hours to accommodate for holidays; if we need to reschedule you will be given at least 2 weeks notice.
In the event of unforeseen circumstances, bookings can be rescheduled to a new date within 6 months of the original booking date if notice is given 7 days prior to original booking date.

Cancellations by Pottery Lodge

4. Pottery lodge reserves the right to cancel a session or course.
If we need to cancel a session or course we will do our best to reschedule your booking, however, if this is not possible then a refund will be given
If a refund is requested, please allow 14 days for this to be processed
Pottery Lodge is not liable for any loss that may be incurred to the customer if a booking is cancelled by us.

Filming Notice

5. We might be recording any of our events and courses for promotional use. If you don’t want to be on camera, just send us an email or let one of our team members know before the course starts. Unless you clearly express your objection to being filmed or photographed, you hereby give your consent for your image to be used in our promotional and marketing materials. 

Personal information

6. We retain and use all information strictly under the Privacy Policy.

7. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

8. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

9. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

10. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

11. Any quotation is valid for a maximum period of days  from its date, unless we expressly withdraw it at an earlier time.

12. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

13. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

14. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

15. Prices and charges include VAT at the rate applicable at the time of the Order.

16. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Risk and Title

17. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Effects of cancellation in the cancellation period

18. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you. 

Circumstances beyond the control of either party

19. In the event of any failure by a party because of something beyond its reasonable control:

1. the party will advise the other party as soon as reasonably practicable; and

   1. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Privacy

20. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

21. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy () and cookies policy ().

22. For the purposes of these Terms and Conditions:

1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

   1. ‘GDPR’ means the UK General Data Protection Regulation.

   2. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

23. We are a Data Controller of the Personal Data we Process in providing Goods to you.
24. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

2. we will only Process Personal Data for the purposes identified;

3. we will respect your rights in relation to your Personal Data; and

4. we will implement technical and organisational measures to ensure your Personal Data is secure.

25. For any enquiries or complaints regarding data privacy, you can e-mail: potterylodgeinfo@gmail.com.

Excluding liability

26. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

27. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

28. Disputes can be submitted to the jurisdiction of the courts of England and Walesor, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

29. We try to avoid any dispute, so we deal with complaints in the following way: If a there are any concerns or questions customers should contact us to find a solution. We will aim to respond with an appropriate solution within 3 days..

Attribution

30. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

Model cancellation Form

To
Pottery Lodge
South Lodge
Connolly Way
Chichester
West Sussex
PO19 6PG

Email address: potterylodgeinfo@gmail.com

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as appropriate.